FNX Bathrooms

Returns

We understand that occasionally you may want to return an item; below are instructions on how to do so:

You have 30 days after the purchase date to return your item if you are not happy with your order. You have 15 days to inform us of the return and 15 days to send the item back to us. Please contact us on 01268 546001 or send us a message via email for a return authorisation. It is the buyer’s responsibility to send the item back to us in its original condition and packaging, complete with all the fittings. We have the right to reject any return item that is in poor, unsalable condition.

Please note the postage costs for shipping the item originally is deducted from the refunded amount.

Refunds are processed within 14 days, though we work hard to get your refund processed within 5 working days. Please note that all refunds are debited from our account immediately but can still take up to 5 working days to show up in your account due to bank clearing processes.