About
At Fonehouse Services, we’re more than just a mobile provider—we’re champions of the circular economy. Through our trade-in program, customers and recyclers can turn old devices into value, reducing waste while upgrading to high-quality, renewed tech. From our unique retail presence to our seamless online platform, marketplace partnerships like eBay, and dedicated customer support center, we ensure a smooth, rewarding experience at every step. Customer trust and support is at the forefront of everything we do, and this is reflected in our processes, communication and backed up by purchase and acceptance rates. We’re not just your home for all things mobile—we’re your partner in a smarter, more sustainable future. Join us in making mobile better for everyone.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Fonehouse Services Limited
Address
UNIT 5, BRACKNELL ENTERPIRSE CENTRE, BRACKNELL, BERKSHIRE, RG12 1NF, United Kingdom, GB
Company Number
14734167
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund