Forward
About
Forward is dedicated to providing you with excellent customer service. Forward has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
XUNYITONG TRADING LIMITED
Address
ROOM 8 11/F WANG FAI INDUSTRIAL BUILDING, 29 LUK HOP STREET SAN PO KONG, HONG KONG, 999077, China, CN
Company Number
3014653
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Forward
By D. Rajput
5/5I had a great experience shopping on OnBuy. The website is easy to use and simple to navigate, which made finding what I wanted very quick and stress-free. Ther... Read more
By L. Smith
5/5Excellent quality, excellent customer service. The delivery was as promised and the follow up after it was delivered to check i had no problems or questions was... Read more
By V. Perry
5/5Not contact needed
By G. Shillinglaw
5/5Item packed well and delivered on time
By J. Mullinger
5/5Great
By A. Miller
5/5fast delivery and kept informed
By L. Battersby
5/5Great quality figures, will definitely buy again.
By M. Hutton
5/5Excellent seller, item was as described & i was impressed with the quality.
By A. BURTON
5/5You have delivered on time but sorry I couldn't give your review fast enough. They are worth it though.
By W. Mckerral
5/5Made my belated xmas....excellent x
All Forward reviews
The checkout process was smooth and secure, and I felt confident placing my order. Overall, OnBuy provides a reliable and convenient online shopping experience, and I have already used the website again to buy another watch
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