fuchen

We offer a wide range of carefully selected products to meet your needs. Whether you're looking for practical home essentials, fashionable accessories, or special gifts for your loved ones, we have you covered. We are committed to providing you with high-quality products and an excellent shopping experience. Our team carefully selects only items that are of high quality and reliability. You can shop with confidence and expect to enjoy a satisfying user experience. We prioritize customer satisfaction and shopping security. Your orders will be processed promptly and shipped quickly. We also partner with reliable logistics providers to ensure safe delivery of your orders. If you encounter any issues or have any questions during the shopping process, our customer service team is always ready to support and assist you. Thank you for choosing our store. We look forward to providing you with quality products and outstanding service. Feel free to browse our store and contact us for any assistance. We are here to serve you. Happy shopping!

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Rizhao Fuchen Electronic Commerce Co., Ltd.

No. 02-904, Unit 02, Building 003, Haiqu East Road, Shijiu Street, Donggang District, Rizhao City, Shandong Province, South Wendeng Road West (Sun Coast Commercial and Residential Community), Rizhao, Shandong, 276800, China, CN

91371102MA7G23AC5L

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund