Featured reviews from Furniture Online
By S. Darnell
5/5Bed arrived on time.
By C. Johnstone
5/5Fast delivery - very pleasant drivers - efficient and accommodating*****
By S. Allen
5/5The chairs were delivered earlier than expected and appreciated. They were reall... Read more
By S. Daddar
5/5Fantastic service. Thank you so much for an easy transaction and great service... Read more
By C. Dillion
5/5Delivery team assembled the sofas
By W. Henson
5/5Very easy to order keeps you informed of your package while in transit was packe... Read more
By D. Bohdanowicz
5/5The seller service is excellent. Packing very good and delivered on time
By C. Dillion
4/5Great quality
About
Furniture Online is dedicated to providing you with excellent customer service. Furniture Online has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Furniture Online Global Ltd
Address
MPK House, 318 Melton Road, Leicester, LE4 7SL, United Kingdom, GB
VAT Number
GB753774402
Company Number
03931917
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund