Retailer Shop

Gifts Direct 2 U Ltd

(101)

Gifts Direct 2 U has been established and creating smiles since 2007, that's a long time in the online world! We are a family run business who don't take ourselves too seriously but are serious about your satisfaction in our products and service. We specialise in gifts for all occasions and no matter how deep or shallow your pockets! Our gifts; and we have over 20,000 of them, are both traditional such as figurines, ornaments and frames, to the more contemporary odd socks that come in a "pair" of 3, unicorn poo bath bombs and a solar powered waving figure of Queen Elizabeth II. If your passion is food and cooking then we have a huge range of spices, chilli sauce (only for the brave and the foolish) and BBQ rubs. If you rather sit back and relax then we have hand painted glasses for all occasions where you can add our very popular "Popaballs" to your favourite tipple. For our younger consumers we have games, toys, puzzles and a gift on which our business was founded, microwaveable heatable cuddly toys. Enjoy!

Delivery

Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK3 - 5 daysFree
Argyll and Bute with Loch Lomond and Inner Hebrides3 - 5 daysFree
Channel Islands: Guernsey3 - 5 daysFree
Channel Islands: Jersey3 - 5 daysFree
Firth of Clyde Islands3 - 5 daysFree
Isle of Man3 - 5 daysFree
Isle of Wight3 - 5 daysFree
Isles of Scilly3 - 5 daysFree
Northern Ireland3 - 5 daysFree
Orkney Islands3 - 5 daysFree
Outer Hebrides3 - 5 daysFree
Scottish Highlands and Isle of Skye3 - 5 daysFree
Shetland Islands3 - 5 daysFree
United States6 - 10 days£10.00 + £5.00 per kg
Canada6 - 10 days£10.00 + £5.00 per kg

Priority Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK1 - 2 days£9.00

Returns & terms

Legal Name: GiftsDirect2U

Address: Unit 1 & 2 Welborne Business Park, Wickham Road, Fareham, Hampshire, PO17 5BT, United Kingdom, GB

Company Number: 6104951

Returns:

At Gifts Direct 2 U we do everything we can do to ensure we send you the gifts you require in perfect condition by the date you require them. However, sometimes things can go wrong. If you are dissatisfied with any aspect of your order and the problem is our fault or the fault of one of the companies we use to ship your order to you, we will take steps to resolve the problem entirely at our own expense. See below for details. Damaged goods - please inform us within 14 days Please contact us by phone or email within 14 days of receipt of your order. Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement. We will need you to explain clearly which item or items are damaged and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request. We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience. Incorrect or missing goods - please inform us within 14 days Please contact us by phone or email within 14 days of receipt of your order. Failure to report incorrectly sent goods or goods missing from your order within 14 days will invalidate your right to any refund or replacement. If we have sent you the wrong goods, or if we have failed to send you goods you have paid for (without acknowledging the shortfall on your delivery note and issuing you with a refund), we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and ask you to return any goods you were sent in error. We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience. Goods not as described - please inform us within 14 days Please contact us by phone or email within 14 days of receipt of your order. Failure to report goods not as described within 14 days will invalidate your right to any refund or replacement. If when your goods arrive they are not as we have described them on the website, or if they do not match the photograph we are displaying online, you are of course entitled to a refund or a replacement. We will need you to explain clearly what the problem is, and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the unwanted goods to us, you can do so at our expense with a prepaid returns label available upon request. We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience. Faulty goods - please inform us within 90 days If your item is faulty or develops a fault soon after purchase, please contact us by phone or email as soon as you notice the fault, and no later than 90 days after receipt of your goods. Since we have no way of knowing what treatment a product has received once it arrives with the customer, Gifts Direct 2 U will not accept responsibility for goods after more than 90 days. We will need you to explain clearly which item or items are faulty and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request. We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience. International orders Please note that in the case of orders to international destinations it is our policy always to contact you and discuss the options that are available to resolve the situation. Dissatisfaction caused by customer error or decision If you are dissatisfied with any aspect of your order but the issue can reasonably be seen to be partially your own responsibility, we still want to help. But we will ask you share with us the cost of putting right anything which may have gone wrong. See below for details. Incorrect details - please inform us immediately If upon placing your order you realise you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email or telephone to minimize any disruption. If your order has not yet been processed, we can try to make changes and sort everything out for you. However we seek to process all orders in the shortest possible timeframe so if you delay and we have already dispatched your order, you will be responsible for the cost of returns and redeliveries. Unwanted or mis-ordered goods - please inform us within 14 days Please contact us by phone or email within 14 days of receipt of your order. Failure to report unwanted goods within 14 days will invalidate your right to any refund or replacement. It may be that when the goods arrive you change your mind, or you realise you accidentally bought the wrong thing. That's OK, we all make mistakes and we're all entitled to be a bit contrary once in a while! Please just get in touch and explain clearly which items you don't want, and whether or not you'd like something else instead. Our customer service team will ask you to return the unwanted goods to us at your own expense. Please ensure they are returned unused, in perfect condition and packaged securely, because you will only be eligible for a refund or replacement once we have received the goods and confirmed they are in re-saleable condition. Once we have confirmed satisfactory receipt we will as per our previous agreement either refund you the price paid for the goods or dispatch replacement goods of equal value. Should you request replacement goods of greater or lesser value, a partial refund or secure surcharge will be arranged by the customer service team. NB: For reason of hygiene we will not accept earrings or underwear returned for any reasons other than fault or damage. Food items can only be returned if seal is unbroken and unused. Mis-entered delivery details If you have entered delivery details incorrectly, we will help you arrange redelivery to the correct address at your own expense. If as a result of incorrect delivery details a parcel is returned to us by the Post Office or one of our courier firms, we can arrange redelivery to the correct address for payment of a further standard shipping charge. Returning Goods If you wish to return goods to us, or if you are asked to do so by our customer service team, you may use a prepaid returns label if authorised to do so by the Terms above or verbally or in writing by our customer service team. If you use this prepaid return label without authorisation, we reserve the right to deduct the cost of return from any refund issued for returned goods. When you return goods to us, please enclose information pertaining to the return. The information we need is: Your name and order number. Written confirmation of what items you have returned Written confirmation of the reason for your return Written request for either refund or replacement as appropriate. Please also tell us whether or not you have already contacted our customer service team regarding this return. If this information is not enclosed with any return we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund. Proof of breakages Gifts Direct 2 U reserves the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.

Returns Address: Unit 1 & 2 Welborne Business Park, Wickham Road, Fareham, Hampshire, PO17 5BT, United Kingdom, GB

Gifts Direct 2 U Ltd reviews

See all
9.7/10
5 Star
91
4 Star
8
3 Star
1
2 Star
1
1 Star
0

By K. Seabourn

5/5

Excellent

By S. Lowson

5/5

Brilliant because everything was as described so never had any issues

By M. Deol

5/5

Great experience

By J. Hackett

4/5

No problems

By A. Hopwood

5/5

I recommend this seller. Speed and service are very good

By S. Charnock

5/5

Absolutely brilliant, definitely buying from this seller again. Highly recommend this seller

By anonymous

5/5

Really quick delivery, very impressed, really happy, would definitely recommend.

By M. McElhone

2/5

Seller I’m is fine would need better photos to show what one is buying

By anonymous

5/5

Good delivery service. Can't comment on customer service and didn't need to contact them. Would buy from this website again.

Gifts Direct 2 U Ltd reviews

9.7/10
5 Star
91
4 Star
8
3 Star
1
2 Star
1
1 Star
0
101 reviews
By K. Seabourn on 23/01/2023
5/5
00
Delivered on time
Items as described
Excellent
Was this review useful?
By S. Lowson on 21/01/2023
5/5
00
Delivered on time
Items as described
Brilliant because everything was as described so never had any issues
Was this review useful?
By M. Deol on 08/01/2023
5/5
00
Delivered on time
Items as described
Great experience
Was this review useful?
By J. Hackett on 07/01/2023
4/5
00
Delivered on time
Items as described
No problems
Was this review useful?
By A. Hopwood on 03/01/2023
5/5
00
Delivered on time
Items as described
I recommend this seller. Speed and service are very good
Was this review useful?
By S. Charnock on 28/12/2022
5/5
00
Delivered on time
Items as described
Absolutely brilliant, definitely buying from this seller again. Highly recommend this seller
Was this review useful?
By anonymous on 20/12/2022
5/5
00
Delivered on time
Items as described
Really quick delivery, very impressed, really happy, would definitely recommend.
Was this review useful?
By M. McElhone on 18/12/2022
2/5
00
Delivered on time
Items as described
Seller I’m is fine would need better photos to show what one is buying
Was this review useful?
By anonymous on 15/12/2022
5/5
00
Delivered on time
Items as described
Good delivery service. Can't comment on customer service and didn't need to contact them. Would buy from this website again.
Was this review useful?
By K. Greenhalgh on 14/12/2022
4/5
00
Delivered on time
Items as described
Packed well and delivered on time.
Was this review useful?
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