Featured reviews from Goeurvant
By D. Martin
5/5Very good service
By M. Leed
5/5Fast delivery. Very happy with the price & quality. Would buy from them again
By H. Jackson
5/5I have purchased a few items from Onbuy and would recommend
By F. Kacar
5/5Prettier than expected very easy to build took me 10 min . Very comfy chair & st... Read more
By S. Butt
5/5The chairs themselves that I ordered are really nice just what I was looking for... Read more
By L. Mitchell
5/5Brilliant service
By S. Mason
5/5Packed well, no damage, fast delivery
By T. Wootton
5/5great!! no issues and 2 day delivery wow
By r. whyte
4/5Great service
By S. Begum
4/5Very prompt
About
Where dwelling meets becoming.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Ji Ou Ke Ji (Suzhou) You Xian Gong Si
Address
Gong Ye Yuan Qu Dong Ping Jie 287 Hao, Guang Hong Da Sha 211 Hao, Suzhou, 215000, China, CN
VAT Number
GB482657163
Company Number
320594666202501100312
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
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For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
