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goodwill

(194)

goodwill is dedicated to providing you with excellent customer service. goodwill has been verified by OnBuy so you can shop with confidence.

Delivery

Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK6 - 8 daysFree
Northern Ireland6 - 8 daysFree
Outer Hebrides6 - 8 daysFree
Isle of Man6 - 8 daysFree
Scottish Highlands and Isle of Skye6 - 8 daysFree
Orkney Islands6 - 8 daysFree
Shetland Islands6 - 8 daysFree
Firth of Clyde Islands6 - 8 daysFree
Argyll and Bute with Loch Lomond and Inner Hebrides6 - 8 daysFree
Isle of Wight6 - 8 daysFree
Isles of Scilly6 - 8 daysFree
Channel Islands: Jersey6 - 8 daysFree
Channel Islands: Guernsey6 - 8 daysFree

Returns & terms

Legal Name: Shenzhen Deruite Hardware Co., Ltd.

Address: 深圳市宝安区, 燕罗街道塘下涌社区, 第二工业大道121号厂房301, 深圳, China, 518127, United Kingdom, GB

Company Number: 91440300063889214R

Returns:
You have the right to cancel this contract within fourteen days / one month without giving any reason. The cancellation period is fourteen days / one month from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. In order to exercise your right of withdrawal, you must send us a clear statement (eg a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. Consequences of withdrawal If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You have the goods immediately and in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract to us or to [here is the name and address of the person authorized by you to receive the goods to insert] to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired. l Option A: We bear the costs of returning the goods. l Option B: You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods. Model withdrawal form (If you want to cancel the contract, please fill out this form and send it back.) - To [name / company], [address - no PO box], [fax number - if available], [e-mail address - if available]: - I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) - Ordered on (*) / received on (*) - Name of the consumer (s) - Address of the consumer (s) - Signature of the consumer (s) (only when notified on paper) - date

Returns Address: 深圳市宝安区, 燕罗街道塘下涌社区, 第二工业大道121号厂房301, 深圳, China, 518127, United Kingdom, GB

goodwill reviews

See all
8.8/10
5 Star
144
4 Star
24
3 Star
3
2 Star
2
1 Star
21

By J. Yorke

5/5

Great kit

By p. walker

5/5

Excellent

By J. Bennison

4/5

Great service

By K. Duncan

5/5

No problems at all with the seller or product .would recommend this seller.

By B. Davison

5/5

delivered on time, great value, what more to say really?

By P. Salata

4/5

Ok

By n. asghar

5/5

Good positive experience

By L. Rees

5/5

Quick delivery great price

By N. AHMAD

1/5

ITEM TOOK VERY LONG TO ARRIVE, HAD TO CONTACT EMAIL TO FIND OUT WHEN THE ITEM WAS DELIVERED, ONCE IT WAS FINALLY DELIVERED I RECEIVED THE WRONG PRODUCTS WHICH D... Read more

goodwill reviews

8.8/10
5 Star
144
4 Star
24
3 Star
3
2 Star
2
1 Star
21
194 reviews
By J. Yorke on 03/01/2022
5/5
00
Delivered on time
Items as described
Great kit
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By p. walker on 06/12/2021
5/5
00
Delivered on time
Items as described
Excellent
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By J. Bennison on 24/09/2021
4/5
00
Delivered on time
Items as described
Great service
Was this review useful?
By K. Duncan on 05/08/2021
5/5
00
Delivered on time
Items as described
No problems at all with the seller or product .would recommend this seller.
Was this review useful?
By B. Davison on 27/07/2021
5/5
00
Delivered on time
Items as described
delivered on time, great value, what more to say really?
Was this review useful?
By P. Salata on 28/06/2021
4/5
00
Delivered on time
Items as described
Ok
Was this review useful?
By n. asghar on 04/05/2021
5/5
00
Delivered on time
Items as described
Good positive experience
Was this review useful?
By L. Rees on 01/05/2021
5/5
00
Delivered on time
Items as described
Quick delivery great price
Was this review useful?
By N. AHMAD on 29/04/2021
1/5
00
Delivered on time
Items as described
Good customer service
ITEM TOOK VERY LONG TO ARRIVE, HAD TO CONTACT EMAIL TO FIND OUT WHEN THE ITEM WAS DELIVERED, ONCE IT WAS FINALLY DELIVERED I RECEIVED THE WRONG PRODUCTS WHICH DID NOT WORK! POOR CUSTOMER SERVICE
Was this review useful?
By G. Wright on 27/04/2021
1/5
00
Delivered on time
Items as described
Good customer service
Very poor service
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