Grand Furniture
About
Grand Furniture is dedicated to providing you with excellent customer service. Grand Furniture has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
ROYALE COMFORT LIMITED
Address
10 HADEN STREET, BIRMINGHAM, B12 9BH, United Kingdom, GB
VAT Number
GB173081225
Company Number
07542096
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
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Featured reviews from Grand Furniture
By R. Ashman
5/5The tables arrived on time and in good condition. There was no need to contact the seller.
By E. Dalton
5/5Very good service
By B. Alhaji
5/5Good seller
By S. Mcintosh
5/5Super fast delivery, very happy, many thanks
By E. Sheqiri
5/5Very good
All Grand Furniture reviews
Update, order came 6 days late, and only l mattress came not 2 which I ordered, communication with the seller is non existent, had to contact onbuy on my behalf to deal with the matter. Still no reply from seller about refund for missing mattress
2 weeks later still no response from the seller about the missing mattress, AVOID this seller
Update
15 days now still not had the decency to reply, I’ve escalated this matter to onbuy, then it will be trading standards
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