Guardiangroup

Guardiangroup is dedicated to providing you with excellent customer service. We want you to love what you've ordered from us on OnBuy. Here's a quick rundown of our return policy: 1. Eligibility: Items should be unused and in their original condition. Initiate returns within 30 days of receiving your order. Note that personalized or perishable items may not be returnable. 2. How to Return: Contact us at Guardiangroupltd.com to start a return. Share your order number, item details, and reason for the return. 3. Return Steps: Get the return shipping address from us. Protectively package the item. Include the original packing slip or a note with your order info. Use a trackable shipping method. You're responsible for return shipping, except for our errors. 4. Refunds/Exchanges: After we receive and inspect the return, we'll process a refund or exchange. Refunds go to your original payment method. Exchanges depend on product availability. 5. Damaged/Defective Items: Contact us within 7 days for help with these issues. 6. Final Sale: "Final Sale" items can't be returned or exchanged. 8. Contact: Questions? Reach us at +44 7398 796586 Thanks for shopping with us. We're here to make your OnBuy experience awesome!

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

guardian group limited

53 A North Station Road, Colchester, CO1 1RQ, United Kingdom, GB

12004664

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund