haolide
About
haolide is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Shen zhen shi hao li de ke ji you xian gong si
Address
Room 701, Building 21, Area B, Xitou New Village, Yufeng Road, Minzhi Street, Shenzhen, Longhua New District, 518131, China, CN
Company Number
914403003500090991
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
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For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
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Featured reviews from haolide
By D. Davies
5/5Very happy
By S. Hill
5/5Item arrived just in time for Xmas
By E. Lobodzinska
5/5Super
By I. Roy
5/5The remembrance day brooch pin (Order number: T68BNZD) was ordered on 09/11/2025, estimated delivery was 17/11/25 - 21/11/25. I received notification that the ... Read more
By R. Greenwood
5/5Great service
By L. Carlin
5/5Well packaged, very good service, that good ive bought other stuff from the seller. Will definitely buy more.
All haolide reviews
I received notification that the courier had collected the parcel on 17/11/2025. The item did not arrive until 25/11/2025.
Unclear which country the item was despatched from, if from within the UK it may be better to use a different courier.
Better late than never as they say, the quality of the brooch pin is very good.
The brooch is secured to the lapel by a safety pin. Much better than the butterfly clasp found on many brooch pins. The brooch pin was very well packaged to avoid damage in transit.
Would I recommend again, yes, will I buy more, yes.
Though I give 5 stars for the product, I afraid only 2 stars for delivery.
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