Featured reviews from HeatAndThings
By M. Bullock
5/5Easy transaction and fast delivery.
By D. Harrison
5/5Fab service , very happy.
By V. Wright
5/5Very pleased, absolutely no problems ever.
By D. Irwin
5/5Did not have any actual contact with the seller, but the whole purchase process ... Read more
By P. Miller
4/5Seems reliable and good communication and and delivery
By D. Gill
4/5No complaints, very good service, delivery was on time and as described. Thanks
By D. Cornwell
4/5Terrible still waiting for goods Don't even know what's happening ... Read more
About
HeatAndThings is dedicated to providing you with excellent customer service. HeatAndThings has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Manissa Ltd
Address
Unit 5 Northfield Way, Aycliffe Business Park, Newton Aycliffe, Durham, DL5 6EJ, United Kingdom, GB
VAT Number
GB859607969
Company Number
5446423
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
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For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund