About
Heiltropfen®️ is an internationally recognized brand, founded in 2016 in London. Today, our products are used by numerous satisfied customers across Europe, United States, Canada, Australia, and Japan. Our Mission Our mission is to contribute to a healthy and conscious lifestyle on our beautiful planet. We specialize in high-quality dietary supplements, cosmetic products, and chemicals for a wide range of uses – always at accessible prices. Our Values We are committed to honesty, a positive approach, and the long-term satisfaction of our customers, suppliers, and our entire team who carefully craft our products. No animals suffer or are harmed for any of our products, making them suitable for vegetarians and, in most cases, also for vegans. High Quality and Advanced Development With every new product, we take an extra step beyond global competition. Our goal is to create products that deliver visible results. We choose natural, verified ingredients and avoid sugars, sweeteners, flavours, and other unnecessary artificial additives — unless they are essential to maintain stability and premium quality.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
HEILTROPFEN LAB, trgovina in storitve, d.o.o.
Address
Borovci 64, Markovci, 2281, Slovenia, SI
VAT Number
GB509905572
Company Number
8645876000
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund