Our aim is to provide customers with an easy to use, accessible way to purchase sports and outdoor products online or over the telephone. Having close working relationships with our Brands we are able to offer the latest products at the best possible prices
Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.
|Country||Estimated Delivery||Delivery Cost|
|Mainland UK||2 - 3 days||Free|
|Northern Ireland||4 - 6 days||£2.50 + £0.75 per kg|
|Outer Hebrides||4 - 6 days||£2.50 + £0.75 per kg|
|Isle of Man||4 - 6 days||£2.50 + £0.75 per kg|
|Scottish Highlands and Isle of Skye||4 - 6 days||£2.50 + £0.75 per kg|
|Orkney Islands||4 - 6 days||£2.50 + £0.75 per kg|
|Shetland Islands||4 - 6 days||£2.50 + £0.75 per kg|
|Firth of Clyde Islands||4 - 6 days||£2.50 + £0.75 per kg|
|Argyll and Bute with Loch Lomond and Inner Hebrides||4 - 6 days||£2.50 + £0.75 per kg|
|Isle of Wight||4 - 6 days||£2.50 + £0.75 per kg|
|Isles of Scilly||4 - 6 days||£2.50 + £0.75 per kg|
|Channel Islands: Jersey||4 - 6 days||£2.50 + £0.75 per kg|
|Channel Islands: Guernsey||4 - 6 days||£2.50 + £0.75 per kg|
|Country||Estimated Delivery||Delivery Cost|
|Mainland UK||1 day||£6.97|
|Northern Ireland||3 - 5 days||£25.00|
|Outer Hebrides||3 - 5 days||£25.00|
|Isle of Man||3 - 5 days||£25.00|
|Scottish Highlands and Isle of Skye||3 - 5 days||£25.00|
|Orkney Islands||3 - 5 days||£25.00|
|Shetland Islands||3 - 5 days||£25.00|
|Firth of Clyde Islands||3 - 5 days||£25.00|
|Argyll and Bute with Loch Lomond and Inner Hebrides||3 - 5 days||£25.00|
|Isle of Wight||3 - 5 days||£25.00|
|Isles of Scilly||3 - 5 days||£25.00|
|Channel Islands: Jersey||3 - 5 days||£25.00|
|Channel Islands: Guernsey||3 - 5 days||£25.00|
Returns & terms
Legal Name: HBR Outdoors Ltd
Address: CLAMARPEN, 17 Napier Court, Gander Lane, Balborough, Derbyshire, S43 4PZ, United Kingdom, GB
Company Number: 07404394
Terms and Conditions Terms of Sale By placing an order you are offering to purchase a product on and subject to the following terms and conditions: 1. All orders are subject to availability and confirmation of the order price. 2. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK, excluding Highlands and Islands and are subject to any delays resulting from postal delays or force majeure 3. In order to enter a contract with Hike, Bike and Ride Ltd you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. 4. Hike, Bike and Ride Ltd retains the right to refuse any request made by you. 5. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Hike, Bike and Ride Ltd or may in some cases be a third party. Where a contract is made with a third party, Hike, Bike and Ride Ltd is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. 6. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. 7. The cost of foreign products and services may fluctuate. 8. All prices advertised are subject to such changes. Our Contract When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Pricing & Availability All prices are inclusive of UK VAT at the current rate unless clearly stated otherwise. It is our policy to offer goods at the most reasonable price possible, however, if, due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Payment When taking payment we do not store credit card details nor do we share customer details with any 3rd parties Order Cancellation Outstanding orders can be cancelled at any time prior to despatch. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given. In the event of any goods delivered by us being damaged in transit, or failure to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer. Returns PLEASE NOTE returns for exchange of size/colour or for refund are at the cost of the customer. Distance Selling Regulations You have a right to cancel your order within 14 (fourteen) days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, or items personalised or made to your specification. To cancel any item, you can e-mail, telephone, message, or write to us quoting your invoice number. You must take reasonable care of the items, and must not use them. Goods must be returned to us within seven days of your notice to cancel. Items may be returned to Hike, Bike and Ride Ltd, at the contact address below: HBR Outdoors Ltd (HikeBikeandRide.com) Velocity Point Wreakes Lane Dronfield Derbyshire England S18 1PP If you wish to contact Hike, Bike and Ride Ltd. by telephone, please call +44 (0)1246 291 100. All other contact information is available at hikebikeandride.com. Force Majeure We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges. Products Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary from screen to screen. If the colour is not what you expected then you have the right to return the goods as specified in our “Distance selling regulations” Guarantee All products offered are guaranteed for a period of three months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse. In the event of a fault claim, please return the item with a copy of the original invoice to our contact address below. Please clearly identify the area or part that has failed. All items must be returned in a clean, dry condition. Coupons & Discount Codes Please note discount codes on orders can only be applied to the stated offer and not to products outside of the offer itself. Hike Bike and Ride Ltd. reserve the right to withhold, withdraw or amend the content and validity of these coupons and discount codes at any time. Furthermore, any vouchers or discounts not applied at the point of sale cannot be applied retrospectively. Certain discount codes (eg. WELCOME15 and SIGNUP10) cannot be used in conjunction with other discounts and/or offers. If Hike Bike and Ride Ltd. believe the customer has abused any discount and/or special offer, they reserve the right to withdraw any or all discounts or cancel the order entirely. 1.Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. 2.Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. 3.If goods are returned where a discount or voucher code has been used then only the payment will be refunded not the discount or voucher Vouchers 1.Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by. 2.We cannot accept any responsibility for stolen or deleted gift vouchers. 3.We’ll despatch your gift voucher as soon as payment has been cleared, either by post or by email if preferred. 4.We’re afraid we can’t be responsible for any delays, no matter how they are caused. 5.We can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe. 6.From time to time, gift vouchers may get caught in spam filters and it’s up to the recipient to check these filters. We cannot take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, or the capacity of the recipient’s mailbox or any other factors outside of our control. 7.If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two). 8.We reserve the right to vary these terms and conditions 9.The conditions of use relating to any discount code will be specified at the time of issue. Ethical Sourcing Policy As a reputable and trusted business committed to offering its customers high quality products Hike, Bike and Ride recognises its obligation to ensure that suppliers are operating ethically. We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations with particular regard to: •Minimum age of employment •Freely chosen employment •Health and safety •Freedom of association and the right to collective bargaining •No discrimination •No harsh or inhumane treatment •Working hours •Rates of pay •Terms of employment Hike, Bike and Ride Ltd will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base. Disclaimer of Liability The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Hike, Bike and Ride Ltd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Hike, Bike and Ride Ltd liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Linking to this Website You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice. Indemnity You agree to indemnify, defend and hold harmless Hike, Bike and Ride Ltd, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Prohibitions You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Hike, Bike and Ride will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Variation Hike, Bike and Ride Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Invalidity If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Complaints We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Waiver If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Governing Law & Jurisdiction These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts. Entire Agreement The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Hike, Bike and Ride. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Hike, Bike and Ride Ltd. These Terms & Conditions come into effect after the last document is sent by either party. Returns Policy • We are happy to exchange or refund any item purchased up to 30 days after the original order has been placed. • All returned items must be unused and sent back with all the original sales tags attached in their original packaging. We cannot accept returned items that have been used or not in a re-saleable condition, unless the item has prematurely failed or deemed to be defective. • All returned items must be received with a completed returns form or a copy of the original sales invoice and an accompanying note advising whether you want an exchange or refund. • When sending items to us, please ensure you get a proof of postage from the post office, this acts as your insurance should the item get lost whilst in transit. • Please note that unless the item being returned has been proven to be defective, the returner must assume all return postage costs. Refunds Refunds are credited via the original payment method used when the order was placed. This may take upto 10 working days for the funds to appear on your bank account statement. Unsuitable? We are happy to exchange or refund any item purchased up to 30 days after the original order. Upon receipt of the item we will process the return and arrange either a refund or replacement as required. Defective items • We are happy to refund or exchange any item purchased that is defective at no extra charge. • If you believe your item is defective please call 01246 296870 and we may provide you with a FREEPOST address for the item to be returned. In some cases the manufacturer may request us to send the item back for assessment before we can provide you with a refund/replacement. If this is the case a FREEPOST address will not be provided, but your return postage will be credited once it is confirmed that the item is defective. • Please be aware we are unable to refund return postage if the defective item has been sent back before contacting us for the FREEPOST address. • On receipt should the item be deemed not defective, you will be contacted to arrange collection or re-delivery at your cost. Items received in error We endeavour to complete all orders, accurately and in a timely fashion. However, occasionally mistakes can happen. If you have received a different item than what was ordered, please contact us on 01246 296870 and we'll be happy to arrange re-delivery of your order as quickly as possible and provide you with a FREEPOST address to return the original item.
Returns Address: Velocity Point, Wrealkes Lane, Dronfield, Derbyshire, S18 1PN, United Kingdom, GB
HikeBikeandRide.com reviewsSee all
By S. Moralee4/5
Fine, good communication re: delivery
By L. Halliwell5/5
Great efficienct seller with competitive prices.
By G. Repairs5/5
Great seller HikeBikeandRide thanks very much hope to deal with you again soon
By A. Elliott5/5
This seller s service is very good and I will be using there services again in the near future.
By B. Quinlan3/5
Took to long to be delivered
By D. Hill5/5
Seller’s service was very good, item arrived promptly.
By K. Firth5/5
Quick delivery no problems
By L. Lloyd-Roach5/5
Item was as described, arrived quickly and at a great price. Thank you!
By G. Peters5/5
Great company, sent item really fast. Would definitely recommend and I would 100% use again.