Home and Roost
About
Home and Roost is dedicated to providing you with excellent customer service. Home and Roost has been verified by OnBuy so you can shop with confidence. Home & Roost has everything you need to create a garden paradise for your Rabbits, Guinea Pigs, Hedgehogs, and Garden Birds. All of our products are ethically and sustainably made in Britain, according to the highest standards for environmental protection, animal welfare, and labour practices. Home & Roost is accredited by the Made in Britain Campaign, as well as the Ethical Company Organization. When you buy from Home & Roost, you’re not sending money to some faceless megaretailer. You’re supporting a family company right here in Britain. Your purchase supports British labour, British communities, and the British economy.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Shillings Ltd T/A Home & Roost
Address
Home and Roost, The Hangar, The Loop, Manston, Kent, CT12 5DE, United Kingdom, GB
VAT Number
GB100399739
Company Number
03402907
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Home and Roost
By M. Hadlow
5/5The communication was goood it arrived on time ,in excellent condition in a good sealed secure box. Thank you
By A. Howard
5/5Great seller definitely recommend. Good communication and customer care
By S. Talbot
5/5Fast delivery, no complaints
By C. Dobson
5/5First class. Used reliable delivery company and so speedy.
By M. Lewis
5/5The birdhouse was even better than the picture. Delighted with it. Delivery was excellent as well. Highly recommend.
By S. Cudbill
5/5Swift delivery and well packaged
By N. ISAAC
5/5Excellent Product A+
By S. Collins
4/5luv it
By T. Rees
4/5Delivered on time and well packaged.
All Home and Roost reviews
Rating: ★☆☆☆☆
I am writing this with a heavy heart to warn every pet owner to stay away from this cage. We purchased this product trusting it would provide a secure home for our two beloved rabbits, who had been cherished members of our family for over seven years. Instead, it became the cause of a tragedy.
The Product Failure:
Despite the high price tag, the quality of the wood and the construction of the lids is dangerously substandard. The material is so flimsy that a fox was able to break directly through the wood of the lid to gain access. This should never be possible for a product marketed as an outdoor hutch.
The Consequence:
Because of this poor craftsmanship, we lost our pets in a horrific way. My children are absolutely devastated, and the sense of security we thought we were buying turned out to be an expensive illusion.
The Bottom Line:
Do not risk the lives of your animals on this product. It may look nice, but it offers zero protection against predators. It is not worth the money, and it is certainly not worth the heartbreak. Save your pets and your money—look elsewhere for a heavy-duty, predator-proof enclosure.
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