About
HOROW is an innovative manufacturer of kitchen and bathroom products. We exclusively supply and distribute our own kitchen and bathroom products under the Horow brand. We work directly with our manufacturers to deliver only high-quality products at reasonable prices. We believe that high-quality products should be affordable for everyone. We are proud of our products, which offer a combination of 1-year, 5-year, and lifetime warranties. We have a very good team and a product with clear advantages: Professional manufacturing with over 10 years of experience in research and development. Unique supplier of bathroom and kitchen products, high-quality products at the best price. A complete customer service team that resolves questions and problems within 24 hours. Storage in a local warehouse, fast delivery.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
HunanXijianZhinengJiajuYouxianGongsi
Address
Rooms 601-2 and 602, Building 1, R&D Building, No. 839, Xinsheng Road, Dongfanghong Subdistrict, Changsha, Changsha High-tech Development Zone, 410000, China, CN
VAT Number
GB441264419
Company Number
9143010033853339XP
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
