I&M GOODS

<p><strong>Exceptional Customer Service and Seamless Shopping Experience</strong></p> <p>At I&M Goods, we prioritize exceptional customer service and a seamless shopping experience. As a verified seller on OnBuy, you can trust in our reliable and authentic products.</p> <hr /> <p><strong>GDPR Compliance</strong></p> <p>We protect customer data and comply with GDPR regulations. Information shared for order fulfillment is limited to Name, Phone, Address, and Postcode. It's never used for marketing without consent. Customers can request access to their data anytime.</p> <hr /> <p><strong>Intellectual Property Disclaimer</strong></p> <p>I&M Goods upholds the intellectual property rights of creators and manufacturers. Report any infringement via the seller link, and we'll promptly investigate and remove products under scrutiny.</p> <hr /> <p><strong>Returns and Terms</strong></p> <p>At I&M Goods, we prioritize your satisfaction with every purchase. We offer a convenient 30-day free return policy to ensure your peace of mind.</p> <p>If for any reason you're not entirely satisfied with your purchase, please contact us within 30 days of receiving your order to initiate the return process. We'll provide you with detailed instructions on how to return the item, and we'll arrange for its collection at no extra cost to you.</p> <p>Before initiating a dispute with OnBuy, we kindly ask that you wait for our response. We are dedicated to promptly resolving any issues and aim to reply to all inquiries within 48 hours. Please rest assured that we are committed to addressing and resolving your concerns satisfactorily.</p> <p>Your satisfaction is of utmost importance to us at I&M Goods. If you have any questions or require further assistance regarding our return policy, please don't hesitate to contact our dedicated customer service team.</p> <hr /> <p>Thank you for choosing I&M Goods. We look forward to serving you!</p>

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

I&M GOODS LTD

20 Rosslyn Road Old Trafford Manchester, Manchester, Greater Ma, United Kingdom, GB

13843710

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund