iExclusive UK
About
<p>iexclusive UK is dedicated to providing you with excellent customer service.</p> <p>We also have our own website allowing you to purchase directly from our website. </p> <p>https://iexclusive.co.uk/</p>
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Auraxpress LTD
Address
33 Shakespeare Drive, Harrow, HA3 9TS, United Kingdom, GB
Company Number
13988220
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from iExclusive UK
By W. Bragg
5/5Good seller and packed well and delivered on time
By A. Ryle
5/5Very helpful and excellent product. The delay in arrival was caused by other factors
By S. Devyatova
5/5All good
By K. Prothero
5/5Great price and service, thanks
By K. Kerry
5/5The package arrived in good time and well packaged
By J. Hardy
5/5I came across OnBuy by chance while looking online for a particular perfume which I have been unable to buy in shops.. The ordering process was straightforward ... Read more
By K. Ingham
5/5Fast delivery and well packaged and best price. Very happy with purchase, thank you
By L. Clarke
5/5Very happy
By S. Johnson
5/5Arrived on time
By L. Taylor
4/5I ordered on 8th June. Same day I received an email saying my order had been dispatched with tracker for Royal Mail. I have continually tracked on Royal Mail, h... Read more
All iExclusive UK reviews
Seller rectified issue. Parcel had been mislaid by Royal Mail, seller sorted and I received my order today, late but well packaged and exactly as described.
Three days later, as informed, the well packaged parcel arrived. This is exactly what I want from an online retailer
* competitive pricing
* reasonable time between the order and its delivery
* tracking of the purchase
From this initial experience, I shall definitely be using OnBuy again and recommend this site