Featured reviews from Imperial Rooms
By J. Rooke
5/5Brilliant seller fast delivery
By M. Singer
5/5The service was excellent the rug arrived in a couple of days of ordering just l... Read more
By A. Webley
5/5Amazing and was good quality also on time
By B. Worley
5/5Sellers service fine, packaging was better than I expected. Delivery was on time... Read more
By J. Pattison
5/5Great
By L. Dalton
5/5Delivery very punctual thank you
By C. Payne
5/5Love it
By J. Mulligan
4/5Was well packed it arrived on time would definitely buy from seller again.
By M. Blake-Jeavons
4/5Really nice
By R. Clark
4/5Na
About
We have been trading for over 15 years in shops, through wholesale and now online. We have a reputation for great service, value and high quality products for linens, bedding, curtains, bathroom goods and other household accessories. We are passionate about providing the best customer service, quality and value for money, trading from 2 London warehouses. We also supply hotels, guest houses, care homes, schools, health services and universities. We place a premium on customer service and quality and endeavor to maintain the best prices in household linen both in store and online.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Imperial Homeware London Ltd
Address
IMPERIAL HOMEWARE LONDON LTD, 269 Wellington Road, UNIT 1 , Manthar Estate, Handsworth, Birmingham, West Midlands, B20 2QQ, United Kingdom, GB
VAT Number
GB233613629
Company Number
09112691
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
