John Cotton Group
About
The John Cotton Group, established in 1916, is a leading family-owned manufacturer specializing in pillows, duvets, mattress toppers, and other bedding products. Headquartered in West Yorkshire, UK. ✔ Heritage & Expertise – Over 100 years of experience in bedding manufacturing. ✔ Innovation & Quality – Continuous investment in product development and sustainable solutions. ✔ Sustainable Practices – Commitment to using recycled materials and eco-friendly production processes.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
John Cotton Group
Address
John Cotton Group, Low Mill Lane, Ravensthorpe, West Yorkshire, WF13 3LX, United Kingdom, GB
VAT Number
GB183366349
Company Number
00273492
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
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Featured reviews from John Cotton Group
By S. McAlonie
5/5Very impressed with the efficiency of ordering and delivery system
By S. Lamble
5/5Packed well and delivered on time
By L. Foster
5/5Seller was excellent product delivered on time and item was as described
By S. Burton
5/5The seller was faultless.
By B. Eaves
5/5Exactly as described, very good quality and would recommend the seller for other goods.
By V. McCabe
5/5My order of the Slumberdown pillows from the seller was straightforward and the pillows were very well packed and delivered within a couple of days. A very eff... Read more
By A. Little
5/5Product is excellent and arrived very quickly
By E. Walker
5/5.
By J. Bell
5/5Service was quick and on time
By M. Murray
4/5Well packaged kept up to date with delivery
All John Cotton Group reviews
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