jostore
About
Sellers of electrical, garden and swimming pool equipment, and much more
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
jovdsltd
Address
588d glasgow raod, GLASGOW, G811NH, United Kingdom, GB
Company Number
SC566551
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from jostore
By M. Page
5/5The Slug and Snail Killer was well packed and arrived quickly.
By A. Haddow
5/5The product was delivered extremely quickly and the cost was very competitive so I would definitely look again in the future to re-purchase.
By A. Johnson
5/5The product was supplied quickly and efficiently with no fuss and with a secure payment system.
By L. Richardson
5/5Great value, well packed.
All jostore reviews
Further to this, I sent a message to seller and was told it must be lost in transit and another one would be sent. This has not arrived either. Do not order from this seller!