Kettering Koi & Ponds Ltd
About
Suppliers of Aquarium Pond Pet and Reptile products
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Kettering Koi & Ponds Ltd
Address
Kettering Koi & Ponds Ltd, Unit 7 Orion Way, Kettering Business Park, Kettering, Northamptonshire, NN15 6NL, United Kingdom, GB
VAT Number
GB395938485
Company Number
04599369
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from Kettering Koi & Ponds Ltd
By L. Lloyd
5/5Arrived on time with no problems at all. To be fair I've never had any issues with any sellers from on-buy. Good experience buying from here
By P. PAYNE
5/5Good communication.
By l. hooper
5/5Easy
By S. Atkinson
5/5Sellers service was great, deliever early was estimated to come Thursday and it arrived today,
By h. Tanner
5/5Arrived promptly and in good condition
By N. Simmons
5/5Great service, great product and fast delivery.
What more could you ask for!
By J. Hales
5/5The sellers product was fine
By P. Hall
5/5Easy to order, quick to arrive.
By P. Preece
4/5I'm very happy with the speed of delivery and no problem with the order process. Many thanks
By C. Musgrove-Smith
4/5I have had this item twice, first it had leaked slightly, I thought one off, this time leaked badly, quite a bit gone. Lids nee checking and tightening before s... Read more
All Kettering Koi & Ponds Ltd reviews
What more could you ask for!
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