Lablex
About
<p>We are here to providing you with excellent customer service.</p>
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Lablex ltd
Address
248, 248 Brockley Road, london, kent, SE4 2SN, United Kingdom, GB
Company Number
13396970
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Lablex
By M. Rowell
5/5Sellers service was quick and on time.
By N. Hayes
5/5It was good service.
By D. Hancock
5/5Excellent seller service,will continue to use. On time,informed every step of delivery process Highly recommend and great product.
By G. LAVERTY
5/5First time purchasing from this seller and I am one happy customer will purchase again.
By S. Bux
5/5Excellent pds
By R. Bell
5/5No problem
By R. Bell
5/5No problem
All Lablex reviews
Not a good experience at all.
Do not buy anything from them.
Do not be fooled by the ‘professional seller’ badge.
Shocking customer service.
When asking for tracking for item that still had not arrived after a month I was provided false tracking information.
I was however fortunate enough to receive a refund after the month with no item but I was very dubious as to if I would get anything, just don’t take the chance with this seller, buy it elsewhere.
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