Lanteso-uk

Legal Name: Mr Jacky Zhang

Address: Room 402, Fengtang street, Henggang, Shenzhen, 518173, China, CN

Returns:

As the UK's most trusted marketplace, we offer you peace of mind for your shopping experience

• 30-Day change of mind returns with a full refund starting from the day you receive your order
• No return charges on goods that are received as faulty, not fit for purpose, or not as described
• No restocking or admin fees for change of mind returns
• The seller will repair, replace, or refund faulty goods within 6 months of purchase
• 180-Day PayPal Buyer Protection covers eligible purchases for payment peace of mind

Information about returns

• To view information about OnBuy's returns and how to initiate the process, please read our Q&A for Returns & Exchanges
• For further detailed information about your buyer's rights for returns & refunds, please read Clause 9 of our Customers Terms
• For buyer peace of mind, you are fully protected through PayPal's 180-Day Buyer Protection programme
• Need help or have an issue with your return or refund? Please get in touch with OnBuy's Customer Service Team via our Contact Us page

OnBuy policy for a return to an overseas returns address

As the seller is only offering an overseas returns address, he has agreed to abide by the OnBuy seller policy when handling returns:

On request of a return and refund of a cancellable product within 30 days of receipt, the seller shall:

• 7.6.12.1 provide the Customer with either (i) a pre-paid returns label to return a Cancellable Product or (ii) a refund without requesting the Cancellable Product must be returned; or
• 7.6.12.2 arrange for collection of the Product at the Seller’s cost.

Returns Address: 501, Block E, Donghaiwang Building, Bantian street, Longgang district, Shenzhen, 518129, China, CN