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This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Mr. Hassan Shah
99, Cassiobury Park Avenue, Cassiobury Park Avenue, Watford, Herts, WD18 7LH, United Kingdom, GB
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
By A. Clarke
5/5Great company!
By G. Brito
5/5Very good and really fast delivery also the device is in perfect condition
By T. Cooper
5/5Service was brilliant, gave me more than what I had ordered. Would highly recommend. Was here in literally a day
By J. Woodward
5/5Great quick turnaround would recommend
By J. Newberry
5/5Great communication and delivery was quick recomend
By I. Fullarton
5/5Just wanted to give a huge shout out to London Trade Services and James in particular. I just ordered a PS5 after a small amount of scepticism about Onbuy who ... Read more
By J. Phillips
5/5Received excellent customer service, and was informed of getting my base PS5 upgraded to the Horizon Edition free of charge due to insufficient stock. Came earl... Read more
By M. Dev
5/5Brilliant
By J. Gardner
5/5Onbuy is fabulous! Amazing company. First time to use but they had stock when noone else did - shipped when promised and arrived in time for xmas as promised. ... Read more
By D. Parnell
5/5Excellent Seller would definitely recommend