LUMINA GEMS
About
LUMINA GEMS is dedicated to providing you with excellent customer service.If you encounter any problems during the purchase process, please feel free to contact our customer service! We will resolve your issue as soon as possible!
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Wuhan Damaijia Technology Co., Ltd.
Address
Room 2, 11th Floor, Unit 1, Building 1, Fosun Bund Center, No. 88 Yanhe Avenue, Qiaokou District, Wuhan City, Hubei Province, Wuhan, 430034, China, CN
VAT Number
GB482038982
Company Number
91420104MAE373239D
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
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Featured reviews from LUMINA GEMS
By P. Taylor
5/5Excellent quality and price in a lovely gift box
By M. Hughes
5/5The cross necklace was exactly how it was described your site and il definitely be back again to purchase again Thankand has not been taken of since putting... Read more
By N. Phillips
5/5Delivered on time, it did do a little hide and seek before we got it. Went missing for a day, but then post office located it. It was packaged in a nice box .... Read more
By W. Smith
5/5Seller very good well made item lovely too wear
By M. Smith
5/5Excellent service was fast and product description accurate
All LUMINA GEMS reviews
Thankand has not been taken of since putting it on. I have told all friends abouts
Went missing for a day, but then post office located it.
It was packaged in a nice box .