Malann

Malann is dedicated to providing you with excellent customer service.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

shenzhenshiyutudianzishangwuyouxiangongsi

6C, Fude Ge, No. 1012 Fuqiang Road, Haibin Community, Futian Street, Futian District, Shenzhen, Shenzhen, 518000, China, CN

GB470850487

91440300MA5HMBP519

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For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

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Detailed information about your consumer rights can be found in our Customer Terms.

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How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund