Me. Traveler Bag
About
Hi there～
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Guangzhou Xiyue Qianduo Kaixin Trading Co., Ltd.
Address
19B1-A1930, No. 81, Nonglin Xia Road, Yuexiu District, Guangzhou, Guangzhou, 510030, China, CN
Company Number
91440101MA9XR8Q918
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
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For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Me. Traveler Bag
By P. Slavov
5/5Good service,delivery on time.
By N. Chauhan
5/5Yes seller was great
By J. Ball
5/5Packed well and delivered when expected
By P. Dhami
4/5Seller was excellent and communicated well without being prompted, I would recommend them.
All Me. Traveler Bag reviews
Frustrated with the lack of communication and transparency, I reached out to OnBuy's customer support. While OnBuy was responsive and contacted the retailer on my behalf, the retailer still refused to provide tracking details, raising serious concerns about their reliability. After two weeks with no progress, OnBuy refunded my money, which I appreciated.
while OnBuy's customer service was helpful, I strongly advise against purchasing from this particular retailer due to their poor communication and failure to fulfill the order.
Dont buy anything from this buyer
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