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Cashback on everything Featured reviews from MENGJIE See all reviews
By L. Harbottle
5/5Fantastic seller
By M. Munib
5/5Good
By J. Bramley
5/5Was all good came on time and in good order.
By M. Batson-Warner
5/5The Sellers service was excellent. The frame was well packaged and arrived promp... Read more
By B. Beattie
5/5Didn’t contact seller no need, no problems at all,
By E. Thomas
5/5Well packaged and arrived in plenty of time for Xmas
By A. Rosser
5/5Excellent value for money, good quality and arrived on time. I would recommend t... Read more
About
MENGJIE is dedicated to providing you with excellent customer service. MENGJIE has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
MENGJIE LIMITED
Address
63/66 Hatton Garden, Fifth Floor, Suite 23, London, United Kingdom, EC1N 8LE, United Kingdom, GB
Company Number
13164828
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller’.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn’t arrive
- Your order isn’t as described
- Your order arrived damaged or faulty
- There’s an issue with your refund