MERLIN MOOSIK
About
Merlin Moosik is a small & friendly Independent UK Mail Order company specializing in selling Entertainment related product Online to the WHOLE World! I have an extensive knowledge of CD & DVD Catalogues having worked within the Music Industry as a DJ, Shop Retailer & Record Company Representative (Virgin Records, Universal Music & Pinnacle) & within the Film Industry with ChoicesUK Video since 1985! With this background I set up my Online retail service around 2007 which has GROWN steadily providing customers from around the world with Music, Film, Video Games, Books and associated Merchandise. Please contact me if you have any questions or if you are searching for that elusive deleted item, I may be able to help? Regards Keith Hatherell
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
K HATHERELL
Address
63 LONG CROFT, YATE, BRISTOL, SOUTH GLOS, BS37 7YN, United Kingdom, GB
VAT Number
GB994650082
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from MERLIN MOOSIK
By A. Amy
5/5Great
By F. Pritchard
5/5This item arrived safely yesterday as after being caught up in the Christmas backlog. Good communication with the seller whilst waiting. Great result.
By A. Chapman
5/5The seller kept me upto date with my item. Im very pleased with my item. I definitely recommend this seller
By L. McClean
5/5Purchase came a lot sooner than I thought. Keith was super lovely at keeping me updated on the order. Very happy with the service and would order again easily !... Read more
By S. Collinson
5/5Arrived in good time and in excellent condition
By E. Pennington-Cooper
5/5Great communication from the seller as well.
By K. Obembe
4/5Customer service was great, especially from Keith. Had an issue with an order, but Keith resolved it speedily. Very happy with my product. Cheers Keith!
By A. Ritchie
4/5Good experience overall. Delivery in time for Christmas would've been the ideal, but the album did arrive not long after that. Much appreciated.
All MERLIN MOOSIK reviews
Rest of you.. But
Over 2 weeks ago I purchased a CD from a seller advertising on On Buy for my sister. It is quite a rare CD and was expensive for what you normally pay for CDS. I received messages telling me order received, then order dispatched etc. Two weeks later I received a message from 'On buy'asking if I was happy with my order? When I informed to hem I had not received it to hey contacted the seller. Seller contacted me telling me that they had sold the CD on another site and had spent time sourcing another one and it should be with me by the end of next week! Seriously? My answer to this was firstly who's responsible for removing listed items when they are sold? Secondly, why could the seller not contact me and advise me what has happened so I could have cancelled and ordered from a more reliable site/seller? Thirdly, is it not right to contact me and let me know there will be a delay? So due to this I will now never shop on 'On Buy' again, just as I no longer do on eBay. Too many unreliable sellers, scammers etc that the sites protect and do nothing about.
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