Michelle Murrell
About
Online cosmetic and skincare retailer
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Michelle Murrell
Address
19 Cheam Road, Broadstone, Poole , Dorset , BH189HB, United Kingdom, GB
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from Michelle Murrell
By L. Paxton
5/5Thank you Michelle
I’ve received my order and that was kind of you to swap the Elamis.
Happy customer
Lorna xx
By J. Scrivener
5/5This initially did not arrive. Messaged seller who posted off another one which arrived within 48 hours. Great customer service.
By M. Amirmostoufian
5/5Very understanding.
By N. O'Hara
5/5Item well packed.
By V. White
5/5Thank you
By A. Gebregzabiher
5/5Good experience
All Michelle Murrell reviews
I’ve received my order and that was kind of you to swap the Elamis.
Happy customer
Lorna xx
Don't bother with this seller
I don't want your promises and wasted time. I want the REFUND and forgetting anything to do with you!
Update: The seller did manage to finally push that order to me despite everything already mentioned. However, the item he sent is not the item I paid for. This seller dispatched a 3x cheaper alternative to the item that I was ordering and paid for!
In all respects this is a SCAMMER SELLER!
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