mixmatchmakeup

We are an independent online retailer specialising in the sale of cosmetics, fragrances, brushes and all your makeup / cosmetic needs. We are authorised UK stockists for all of the brands on site we are a brand you can trust, we aim 100% customer satisfaction, if you are not please do contact us. we do care about your shopping experience and want you to come back and shop with us time after time. Customer Service and fast delivery is especially important to us. All orders are packed and shipped within 24 hours weekdays. we use great quality packaging, some recycled materials or biodegradable to ensure your order reaches you in perfect condition every time. whilst caring about the environment.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

mixmatchmakeup ltd

280-282 Church Road, Birmingham, West Midlands, B26 3YH, United Kingdom, GB

08340692

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund