New and Used
About
<p>New and Used is dedicated to providing you with excellent customer service. New and Used has been verified by OnBuy so you can shop with confidence.</p>
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
new & used trading ltd
Address
327 Bridgwater Drive, Westcliff-on-Sea, Essex, SS0 0HA, United Kingdom, GB
Company Number
08360571
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from New and Used
By K. Gardner
5/5Thank you for the fast postage, my son loves it!!
By J. Brown
5/5Highly recommend. Excellent seller . Will definitely use again and again
By B. Whittaker
5/5Fantastic service thank you.
By D. Sollberger
5/5Was unsure about buying a refurbished product but it is in great condition, good price and arrived quickly. Would definitely buy again.
By L. Burks
5/5Transaction went smoothly.
By S. Cockett
5/5Very Happy, the customer service at OnBuy is absolutely amazing. Fast delivery and friendly communication. Thank you
By C. Gray
5/5Good condition
By I. Woodgate
4/5Well packaged fast delivery
All New and Used reviews
Despite expressing my concerns, the seller insists on accepting the return at my expense, brushing off any responsibility for the inaccurate representation. This lack of accountability is disheartening and has left me with a sense of frustration.
I caution potential buyers to exercise caution when considering purchases from this seller, as the discrepancy between the advertised condition and the actual state of the item reflects a concerning lack of transparency and honesty.
Regrettably, this experience has tarnished my trust in him, and I would advise others to proceed with caution.
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