northXsouth Limited

We are a small family business laser focused on developing a world class shopping experience. - We are a member of Europe's largest electrical buying group and coupled with our lean business model we deliver exceptional value for money. - In our homely store in Ballymoney, you can challenge our team on all things home cinema, electronics and home appliances. - Five Star rated retailer on Trustpilot and recognised locally as finalists in the 2019 bi-annual Causeway Chamber for 'Small Business of the Year'. Should you chose to place an order with us, big or small, we will work our socks off to fulfil our promises and our team will be readily available if things have not gone to plan.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

NorthXSouth LTD

27-29 Acorn Business Centre, Ballymoney, Antrim, BT537LH, United Kingdom, GB

NI640293

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund