Nova Retail UK

<p>Welcome to our store on OnBuy.com! We are dedicated to providing our customers with the best possible shopping experience. Our top priority is customer satisfaction, which is why we offer a wide range of products in all the popular categories.</p> <p><strong>Customer Service: -</strong></p> <p>We take pride in our excellent customer service. Our team is always ready to assist you with any questions or concerns you may have. We believe that communication is key, so we ensure that our customers are always kept informed about their orders, from the moment they are placed to the time they are delivered.</p> <p>We will not be available on Saturday and Sunday but would note down your issues and come back to you on Monday or Tuesday max.</p> <p><strong>Return Policy: -</strong></p> <p>We understand that sometimes products may need to be returned. That's why we offer a 30-day easy buyer-paid return policy. Please note that the return policy is applicable only if the item is unopened and new. If the product is damaged, please send us proof like pics and videos, and we will do our best to assist you with a replacement or a refund.</p> <p><strong>Refund and Replacement Policy: -</strong></p> <p>Our refund policy is simple. We will refund you if your return request is granted or if you did not receive your parcel. In the unlikely event that your product is damaged or lost, we have a replacement policy in place to ensure that you receive a new product as soon as possible.</p> <p><strong>Happy Shopping with Us on OnBuy.com: -</strong></p> <p>Thank you for choosing our store on OnBuy.com. We look forward to serving you and providing you with a hassle-free shopping experience.</p>

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Pakaus Store Ltd

182-184 High Street North, London, East Ham, E6 2JA, United Kingdom, GB

14497310

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund