Featured reviews from Occasion Special
By J. Todd
5/5Good seller was a problem resolved quickly woul reccommend
By A. Handel
5/5Onbuy was very good , And deliverd on time Thankyou
By S. Beard
5/5Excellent service fast delivery and great product A+!
By E. Hibbert
5/5Super quick delivery service, thanks.
By K. White
5/5I ordered this from OnBuy not expecting the service to be as fast as it was can ... Read more
By S. Russell
5/5Packaged well, arrived on time.
By D. Davies
5/5Good service from the seller a1
By A. Greenway
5/5Fast service fast delivery
By M. Amidi
5/5Seller was fast with the delivery very happy overall
By T. Bartholomew
5/5Excellent 5 ⭐️ seller demonstrated excellent communication throughout the p... Read more
About
<p>Occasion Special is dedicated to providing you with excellent customer service. Occasion Special has been verified by OnBuy so you can shop with confidence.</p>
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Saanvi (Porchester) Ltd
Address
20A Wallace Way, Hitchin, Hertfordshire, SG4 0SE, United Kingdom, GB
VAT Number
GB198066663
Company Number
09197698
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund