Online pet products
About
Online pet products is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
MR A P Darcy
Address
97 , Grovehurst Road , Kemsley, Kent, Kent, ME10 2ST, United Kingdom, GB
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Online pet products
By t. bush
5/5this item was really well packed , and was deliverd in the time slot given.
By J. Le-Calvez
5/5Very good although it took a while for delivery but was not the seller fault
By R. Gutteridge
5/5Great packaging and arrived on time
By K. Steele
5/5Well packaged and quickly dispatched and delivered
By M. Kightley
5/5Arrived quickly without issue.
By G. Harper
5/5first class
By C. Brown
5/5Packaging wasn’t great but great reasonably priced dog treats thanks
By K. Storey
5/5The service was good came on time well packed product good
By A. Battle
4/5Fast postage and low cost in comparison to other sellers would recommend
By D. McGowan
4/5Order easy but told straight away it was being dispatched when it clearly wasnt I understand with what's going on but paying for next day at a premium surely th... Read more
All Online pet products reviews
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