Online Store Leicestershire
About
Welcome to our Store!
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Baasaa Ltd
Address
17 , Bardolph Street, Leicester, LE46EH, United Kingdom, GB
Company Number
15039403
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Online Store Leicestershire
All Online Store Leicestershire reviews
Three orders, first two were cancelled, first, 'undeliverable address' was the excuse, yeh, we get that a lot in Glasgow, not! Second cancelled because the item was 'damaged' I ordered 3, were all three damaged, doubt it.
Finally this outfit fools me into believing it was despatched on the 26th July. Didn't arrive on delivery date, asked for tracking details, three times, nothing. Asked to wait a further 48-72 hours, that has now passed, still nothing and still no tracking data.
This has to be the worst buying experience in my short 65 years of life.
The three companies are all £1 companies registered in the last year or so, one with three address changes in several months, the whole thing just stinks.
I've requested a refund, we'll see how long that takes, but hey, I'll just do a Section 75 consumer credit act recall with my credit card company, that'll cost them more if I don't get the refund within 48 hours.
OnBuy, not much better, provide lengthy complaint, first person doesn't read it so need to repeat myself, second and third customer services rep does the same. Shocking.
Again, worst buying experience in my life.
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