OnTrack Living
About
OnTrack Living is dedicated to providing you with excellent customer service. OnTrack Living has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
OnTrack Living Ltd
Address
15 St Andrews Mews, London, London, N165HR, United Kingdom, GB
VAT Number
GB366518375
Company Number
11628102
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from OnTrack Living
By M. Doherty
5/5Great communication
By S. Carter
5/5Did take a bit longer to arrive because the seller had not checked his orders. Disappointing to receive the device quite a few days later. Although the seller... Read more
By M. Almeida
5/5Very good experience.
By V. Rusev
5/5Thank you, the delivery was fast, the goods were delivered
By K. Byrne
5/5The excellent customer service greatly impressed me. The seller really went the extra mile to help me secure this product in a timely fashion when it seemed to ... Read more
By O. Adedoyin
4/5Great seller.
By P. Mcdowall
4/5I was initally horrified that the seller uses EVRI, which is the worst delivery service (ex Hermes) and I have had things go missing before with them. Normally ... Read more
By B. Mason
4/5Shopping experience was good, fast delivery and still packaged
All OnTrack Living reviews
However, in this instance, it was delivered the following day with no drama. Package came and was shrink wrapped and in brand new condition, which is what I would want to see. I dropped one start because they used EVRI - give us another option please should we wish to choose a different delivery service.
Do not trust
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