OTT Club
About
dpowvd5609
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
guangzhouzihongdianzikejiyouxiangongsi
Address
baiyunqujunhejieshimaxiahuayilu597haosanlou301zhiB1077shi, guangzhoushi, 510000, China, CN
Company Number
91440111MAC9DUXT7K
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
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Featured reviews from OTT Club
By V. Kovalenko
5/5By P. McCool
5/5Vendor was prompt - item exactly as advertised - price was very competitiive - what is not to like? I will purchase from them again.
By L. Lacey
5/5Came on time as stated and as described
By J. Jackson
5/5Communication with this seller is impossible they just say problem with order no other explanation or when order would be delivered
By N. Owens
5/5Very surprised at the cheap price and also quick delivery, I though it may be a con but pleasantly surprised!
By T. Najib
5/5Good no verbal communication just messages when the item will be delivered
By J. Caldwell Smith
5/5Sourced the best deal I could and OnBuy have been true to their word delivered safely and on time. Very pleased
By s. nagpal
5/5Product was genuine however yodel could've given more delivery options
By R. Anderson
5/5Good value