Outdoor Store
About
outdoor sports, leisure, field sports and camping products
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Simon Clark
Address
Twin Oaks Barn, Sotterley Road, Henstead, Beccles, Suffolk, NR34 7NQ, United Kingdom, GB
VAT Number
GB807362533
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
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Featured reviews from Outdoor Store
By J. Pope
5/5On buy always deliver a well packaged item at a great price
By P. Pennington
5/5Delivered within time, but not a speedy delivery service.
By P. Abbott
5/5Excellent
By R. Allport
5/5The item was exactly as advertised, packed well and delivered promptly.
By N. Lever
5/5Seller was a trusted seller to me and dispatched the item quickly and was well packaged.
By A. Parkins
5/5Seller was quick and informative, maybe a live tracking feed wouldnt hurt but other than that they was quick n easy.
By M. Hack
5/5The knife is from a reputable maker and was good value. The delivery was quick and free unlike other sellers.
By D. Long
5/5Really happy with the product, the price, the whole on-line buying experience and the very speedy delivery. A satisfied customer.
By M. Drummond
5/5Great seller, fantastic prices and awesome customer care second to none.
All Outdoor Store reviews
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