Packed Direct
About
Packed Direct is dedicated to providing you with excellent customer service. Packed Direct has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
USB International LTD
Address
Unit 5, Russel House, Southfields Bus. Park, Hornsby Way, Basildon, Essex, SS15 6TF, United Kingdom, GB
VAT Number
GB610954258
Company Number
4036237
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from Packed Direct
By G. Ward
5/5The seller was perfect, it arrived on time and was well packed and delivered
By S. Mulligan
5/5.
By L. Lidia Rzymek
5/5I am happy with this purchase . The trolley looks good, has diecent size and It's strudy . The bag is detacheble . Easy to clean. The wheels are large enouf ... Read more
By C. Gane
5/5Excellent
By M. Lindsay
5/5Really good !
By D. Jackson
5/5No issues with the order & arrived very quickly too.
By K. Dunn
5/5Packaged well and great value for money, delivered on time as stated. Easy to assemble.
By D. Lambert
5/5Always happy with the products
All Packed Direct reviews
The bag is detacheble . Easy to clean. The wheels are large enouf to be comfortable on the uneven pavement. I feel the wheels my where off with the time so I consider to buy a spear one soon. ( just in case) The handle is ok. However the softer material could be more confortable to hold.
Overal I am very happy with this purchase. Very good price for its value. I would definitley recomend it to buy it.
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