Paws & Pupps
About
Paws & Pupps is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Elevated Elegance Limited
Address
43 Woodstock Road, London, E7 8NB, United Kingdom, GB
Company Number
13561826
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from Paws & Pupps
By A. Murray
5/5Really happy with my purchase and the overall experience with this seller. The item arrived quickly, was well packaged and exactly as described. Everything was ... Read more
By S. Brooks
5/5Great fast delivery. Delivers on time. B
By F. Neill
5/5Beautiful colour and design.
By L. Jones
5/5Very prompt delivery and no issues.
By T. Taylor
5/5A good seller.
By O. Mckenna
5/5Excellent service .Product as expected
By S. Lord
5/5Although product unfortunately didn't arrive at estimated delivery date it was only few days late and was a really good price.
By S. Hutchinson
5/5Good price delivery was ok
All Paws & Pupps reviews
Great communication and a smooth, hassle-free transaction from start to finish. I would definitely purchase from this seller again and would happily recommend them to others.
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