Featured reviews from Percy's Pet Products
By D. Poskitt
5/5The seller sorted the order out very promptly and it was delivered quickly. Kept... Read more
By D. Rowley
5/5Everything was excellent service
By r. cook
5/5Delivered on time,what more do you want!!
Will definitely use them again
By M. Stearn
5/5Excellent product and service, very happy customer and Chinchilla.
By S. Jenkins
5/5Seller was most helpful when first item they were unable to supply and then prov... Read more
By D. Rowland
5/5Arrived on time and was exactly as it said
By P. Sharman
5/5Very good
By R. Smith
5/5Packed well and good delivery service.
By M. Yearsley
5/5The sellers service was excellent and sent appropriate correspondence re deliver... Read more
By G. Low
5/5Fast efficient delivery
About
Percy's Pet Products is dedicated to providing you with excellent customer service. Percy's Pet Products has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Donna Kay
Address
Percy's Pet Products, 37 Kingsdale Road, Manchester, Greater Manchester, M187 WB, United Kingdom, GB
VAT Number
GB353988548
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund