Phoenix Group.
About
Phoenix is committed to providing each customer with the highest standard of customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
HAMID REZA RAH-JOUY
Address
Flat 2 Platt Court, Wilmslow Road, Manchester, M14 5LT, United Kingdom, GB
VAT Number
355842085
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from Phoenix Group.
By M. Hayles
5/5Good item, good packaging, fast delivery, an works amazing,
By c. wakefield
5/5No communication required and was direct. Brilliant overall experience and this goes for the seller also
By C. Lee
5/5Delivery wasn’t the fastest but apart from that everything was ok
By K. Jeremiah
5/5N/A
By M. Arshad
5/5"Excellent experience. Fast delivery, great communication, and the product arrived exactly as described. Highly recommended seller."
By S. Mal
5/5A1 thank you
By M. Krishna
5/5Perfect
By A. Abdi
5/5I’m very happy with my order. It arrived on time, the product was well looked after, and everything was exactly as expected. I would definitely buy from OnBuy... Read more
By a. ali
4/5Delivered on time
All Phoenix Group. reviews
Phoenix group is clearly operated by a childish owner who doesn’t yet understand the basics of good business.
Can’t even deliver products on time.
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