Plants By Post

Founded in 2015, Plants By Post was born from a love of plants and a passion for gifting. We offer a wide range of indoor and outdoor plants, shrubs, compost, and garden accessories, all sourced from trusted suppliers. Every plant is carefully picked, checked, and packed in 100% recyclable boxes, with gift-wrapping available to make it extra special. With our small, dedicated team, you can be confident your order will be handled with care.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Plants By Post Ltd

Plants By Post, Oakdale Farm, Loxwood Road, Rudgwick , West Sussex , RH12 3BP, United Kingdom, GB

GB318011641

12640768

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund