Prime Furnishing Details
|Country||Estimated Delivery||Delivery Cost|
|United Kingdom (Standard)||3-5 Days||Free|
|United Kingdom (Priority)||1-2 Days||£7.99|
We cannot be held responsible for manufacturing fault, but we will be happy to replace the faulty item or issue a refund, provided that, it has been reported to our customer care team within 48 hours of accepting the shipment.
All our product pictures are used for illustrative purpose only; they may differ in the colour and packaging. We try our best to produce identical pictures for listing, but sometimes manufactures constantly update the look and specifications of the products and it might not be possible to update the listing on our website accordingly for some period. We will try to indicate the difference on our listings wherever it is applicable.
Please be aware, we would not compromise on the quality of the product you receive in this case. We'll always send the latest product to our customers.
All our products are usually covered with return to base warranty please feel free to contact us and we will be happy to serve you with the options available.
WE PRIDE OURSELVES ON OFFERING TO OUR CUSTOMERS, UNRIVALLED CUSTOMER CARE AT ALL TIMES AND WE ARE PROUD TO MAINTAIN PERMANENT CREDIBILITY WITH OUR CUSTOMERS AND PROVIDE 100% CUSTOMER SATISFACTION.
RETURNS & REFUNDS
Please ensure that you follow our returns process procedure as per instructions given upon making returns request to our customer Service Department team.
How to return items to a Seller:
To initiate a return of an item purchased from a Seller, please visit the Returns Support Centre and select Return items. Select the item you want to return and a reason for the return. The Seller will review your request and once they respond, you'll be notified by e-mail.
Sellers typically respond to return authorisation requests within 3 working days.
Delivery and handling charges for returning unwanted items dispatched by a Seller are usually borne by the buyer. However, if you receive an item that's different to what was described, or is clearly in a worse condition than was indicated (e.g. you've received a used item in circumstances where the item was described as new), please report this to the Seller directly within 30 days of receiving the item, and return the item to the Seller, in the same condition you received the item. You can request from the Seller a refund of the item price and the standard delivery costs (if any) paid by you when ordering the item, corresponding to the least expensive option offered by the Seller.
If you return items in which you've saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to the Seller.
To ensure the safe return of the merchandise, please package your item with care. Packaging returns with care reduces the chances of damage in transit and can assist with the processing of the return by the Seller.
For the return of an item which is damaged or has suffered a fault, please contact the Seller before returning item and obtain returns authorisation.
Where you're cancelling your purchase within the first 30 from the day you receive, or a third party indicated by you (other than the carrier), receives the last goods ordered by you (if delivered separately), and there's been no error on the Seller's part, the Seller will refund the cost of the item and the cost of sending the item to you as follows:
- where you're returning an item that was part of a larger order, the Seller will refund the per-item charge for delivery
- where you are returning an entire order, the Seller will refund the applicable per-item delivery charges and the per-delivery charge
- Sellers are only required to refund standard postage charges corresponding to the least expensive type of delivery offered by them
where your Seller collects an item from you, the Seller will have the right to recover the standard costs of collection from you, and
if you use a personalised pre-paid return label, the Seller is entitled to deduct the return postage from your overall refund..
Please note that, with respect to returns initiated during the first 14 days from the day of delivery, Sellers aren't required to refund the cost of gift-wrapping, returning the item to the Seller, and other services provided to you in connection with your purchase unless you return the item to the Seller because of an error on the Seller's part or because it's damaged\defective upon delivery.
Where you're cancelling your purchase within 30 days after delivery and there's been no error on the Seller's part, the Seller is only required to refund the cost of the item. Please note that Sellers aren't required to refund the cost of gift-wrapping, or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, the Seller will be entitled to deduct the return postage from your overall refund.
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