Featured reviews from Prime Furnishing
By N. Cuff
5/5All good
By M. sear
5/5Great seller
By R. Terry
5/5All OK.
By C. Frohlich
5/5Very good
By S. Lane
5/5Onbuy
By R. Loder
5/5Very good work head on as I bought and out of stock but then you had them so it ... Read more
By S. Johnson
5/5Brilliant service. Thank you
About
<p>We're a genuine UK based retail outlet offering quality items at low prices than the high street. We are established family run business that is small enough to care and big enough to matter. We have an established retail outlet that continues to grow from strength to strength. We specialise in Flat Pack furniture, Home Furnishings, Bathroom Accessories, and Kitchen Accessories, Kids Room furniture, Toys & Games and a lots more. We are always adding new lines to our stock. All items are checked and sent extremely well packed to avoid any transportation damages. Delays in deliveries can occur by the postal/courier services, although we as a seller aim to ensure that a prompt dispatch is made for all orders. Please note delivery times exclude weekends and bank holidays, delivery times will also vary with the delivery destination and during peak season. We are an eco-friendly company, we use reusable packing to do our bit for the environment and do not make a profit on P&P. We pride ourselves on offering to our customers, unrivalled customer care at all times. We will keep you updated on the progress of your enquiry/order with regular communications via emails. We like to ensure that our customers are 100% happy with their buying experience. Please purchase from us with confidence. Sales Support or Technical Help: We can be contacted using the Amazon email system, please send us email using "contact this seller", this link can be found under seller help. </p>
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Emsons Living Ltd
Address
Unit 1 Cotton Street Enterprise Park, 198 Swanston Street, Glasgow, Lanarkshire, G40 4HU, United Kingdom, GB
Company Number
SC657629
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund