Cashback Deals Welcome to The Cashback Marketplace
Cashback on everything PRIME ONLINE
About
<p>is dedicated to providing you with excellent customer service. has been verified by OnBuy so you can shop with confidence.</p>
Legal Name
PRIME ONLINE LTD
Address
72 Chase Side, Suite 2, London, England,, london, N14 5PH, United Kingdom, GB
VAT Number
339018012
Company Number
11674728
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller’.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn’t arrive
- Your order isn’t as described
- Your order arrived damaged or faulty
- There’s an issue with your refund
Featured reviews from PRIME ONLINE
By A. Lappage
5/5As above, well packaged and on time.
By R. Sewell
5/5Excellent service over the moon with fast delivery and communication through emails would highly recommend A+
By Z. Roberts
5/5Received this today and am first off, really impressed with the delivery packaging. Very very secure and safe! Thank you to the seller as it arrived in perfect ... Read more
By c. Tully
5/5Brilliant! Delivered before the delivery date, when contacting seller they message straight away and ensured me my order will be with me!
By P. Halligan
5/5The watch arrived in super quick time. Well packaged. All in all a happy smooth transaction. I won't hesitate to shop here again.
By D. Jenkins
5/5Extremely fast dispatch and delivery
By D. Midzic
5/5Super
By c. lant
5/5Top class service
By P. Kipling
5/5Onbuy kept me informed by sending updates regarding dispatch and delivery.
By s. jones
5/5Very good.
All PRIME ONLINE reviews
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