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About
<p>We are dedicated to giving you the very Best products with excellent quality at great prices with Customer service. When ordering with us, you can rest assured that your order will be processed quickly – in fact 99% of orders are dispatched within 24-48 hours. We strive to give the best possible customer service to enable this we have a dedicated service team and we guarantee to reply to all messages within 24 hours, so please do give us a chance to rectify any potential issues before leaving feedback. We hope you enjoy our products as much as we enjoy offering them to you. Please don’t hesitate to contact us. We will give our best for you!</p>
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
RASK Trading Ltd
Address
POKO LTD, UNIT 12 OLD STREET, BAILEY GATE INDUSTRIAL ESTATE, STURMINSTER MARSHALL, Dorset, BH21 4DB, United Kingdom, GB
Company Number
12814409
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from RASK Store
By E. Britanico
5/5On time.
By L. Wockenforth
5/5Great quick service every time
By T. Foster
5/5Seller was responsive and solved issues quickly.
By J. Latham
5/5Didn't contact seller
By S. Bartlett
4/5Receive in good time
All RASK Store reviews
I ordered an Osalis facial tanner and received a Wellform tanning lamp. I have contacted the seller to return this and they have said that I need to pay £5 return cost. This was not in any way my fault. I would not buy from this seller. As for the tanning lamp, I cannot comment because I didn't receive it.
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