Real Pet Store is dedicated to providing you with excellent customer service. Real Pet Store has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Clear Water Applications Ltd
Real Aquatics Ltd, Unit 1 The Old Forge, Ilmer, Princes Risborough, Bucks, HP27 9FX, United Kingdom, GB
10468326
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By P. Johnson
5/5Seller was super fast at sending my product. It arrived within days.
By T. Maltby
5/5No no problems, great delivery.
By L. Millar
5/5Delivery is excellent and on time
By p. redman
5/5Fast delivery, good price, very happy with this dog treat
By A. Peacock
5/5-
By s. baker
5/5Excellent company. Delivered very quickly .
By E. Davey
5/5Fantastic service, very fast delivery, very happy
By R. Grice
5/5Good fast delivery
By K. Crosby
4/5Fast delivery but not well packaged, when the outer envelope was opened the products literally fell out of the box, both ends were open! Didn't affect the produ... Read more
By M. Applegate
4/5No problems with seller except the misdescription of item.